We will gladly accept the return of new defective products due to defects in manufacturing and/or workmanship for a period of up to 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange within 10 days from the date of purchase. We cannot allow returns on custom photo or custom-made items. Whereby we strive for customer satisfaction, we do not refund or replace any item that has been improperly treated or abused. Items eligible for return are permissible within 10 days if our service or product is not as described. ALL returned items are subject to a 25% restocking fee. If you need to return or exchange an item(s), send an e-mail to [email protected] describing the item(s) and the reason for return. All returns and exchanges must be pre-approved and made within 10 days of receipt of goods. When returning an item(s) please be careful to wrap it securely and enclose a copy of the invoice. Ship insured and prepaid to: Stanhope MicroWorks Attn.: SMW Returns 614 Apple Drive Mechanicsburg, PA 17055 U.S.A. We will be happy to issue a credit or exchange as you wish. Returned items are subject to a 25% restocking fee.